Playa Caracol Hotel & Spa Veracruz | Veracruz ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Av Mocambo 526 Col Collado Y Boticaria, Veracruz, Mexico

Playa Caracol Hotel & Spa is a 4-star beachfront hotel in Boca del Río, featuring a seasonal outdoor swimming pool, a private beach area, and complimentary WiFi. Amenities include a fitness center, a lobby bar, and a spa offering various massage and beauty treatments.

Rooms & Amenities

Each air-conditioned room at Playa Caracol Hotel & Spa includes premium bedding, a private bathroom with free toiletries, and a balcony or patio with pool or sea views. Guests will also benefit from complimentary wireless Internet access and an LCD television.

Dining Options

Playa Caracol Restaurant features traditional regional and national dishes, while guests can unwind at the poolside cocktail bar or lobby bar that showcases live sporting events. Nearby dining options include Fogon Do Brasil and La Intimidad.

Leisure & Spa

Leisure amenities include a spa with unique treatments like massages with snails or hot stone therapy, and an outdoor hot tub. The property also features sun loungers and beach umbrellas for relaxation by the beachfront.

Business & Transportation

Playa Caracol Hotel & Spa offers a business center and concierge services for guests. Notable attractions including the Castle of San Juan de Ulúa and WTC Veracruz are located within approximately 5.5 miles and 0.5 miles, respectively. Public transportation options include Autobuses de Oriente ADO bus station, which is a 19-minute walk away.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Guest Room

Max:

4 persons

175 sq. feet

Bed options:

2 Double beds

Sea view

Shower

Coffee machine

room details

Check Prices

Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Center

Veracruz 3.5 mi

Airports

General Heriberto Jara (VER) 7.0 mi

El Lencero (JAL) 61.7 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Spa Experience

I had an amazing experience at the spa. The services were really good and reasonably priced. After a long day of exploring, the massage left me feeling rejuvenated. Highly recommend booking with Naty; she is incredibly professional and skilled.

Jack1021. USA, 2024-03-15Read full review on

Spacious and Comfortable Rooms

The room I stayed in was spacious and very clean. It provided all the comforts I needed for a restful stay. The updated shower was particularly nice, and I loved how comfortable the bed was – I had great nights of sleep here.

Corey77. UK, 2024-05-01Read full review on

Delicious Food Options

The hotel restaurant offered a variety of tasty dishes at competitive prices. I enjoyed dining there several times, especially the margaritas by the beach. Everything was really good, making meals convenient during my stay!

Paul1234. Canada, 2024-06-20Read full review on

Gorgeous Pool Area

The pool area was beautiful and provided a perfect retreat. With plenty of greenery surrounding it, it felt like a little oasis. I particularly loved the swim-up bar, even though it was closed during my visit. Relaxing by the pool was definitely a highlight.

Joe1968. Australia, 2024-07-04Read full review on

What’s included

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Private beach
Elevator
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center

Services

Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Outdoor dining area
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Board games
Children's menu
Children's pool
Children's play area

Spa & Leisure

Seasonal outdoor pool
Beach access
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Spa & wellness center
Jacuzzi
Massage

Room features

Air conditioning
Patio
Terrace
Garden furniture
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Av Mocambo 526 Col Collado Y Boticaria, Veracruz, Mexico

Map view

Av Mocambo 526 Col Collado Y Boticaria, Veracruz, Mexico

City landmarks

Boulevard Adolfo Ruiz Cortines No. 3497 Zona de Boca del Rio

WTC Veracruz

2700 ft

Night club

Puerta de Alcala Veracruz

2100 ft

Shopping Area

Andamar Lifestyle Center

3700 ft

Mall

Plaza Vela

2100 ft

Beach

Playa Tumbao

2900 ft

Mall

Cinebox Black

4100 ft

Beach

Playa Boca Del Rio

1.3 mi

Broadway Theatre

Foro Boca

1.8 mi

Beach

Playa Santa Ana

1.6 mi

Camino Real

Museo En Un Barco De Guerra

1.6 mi

Reserva Natural Estatal Arroyo Moreno

1.6 mi

Casinos

Big Bola Casinos Veracruz

1.8 mi

Casinos

Casino Arenia

1.9 mi

Museums

Canonero Guanajuato

2.0 mi

Night club

Industrial

2.0 mi

Stadiums

Luis Pirata Fuente Stadium

2.7 mi

Aquarium

Acuario de Veracruz

4.1 mi

Beach

Playa la Bamba

2.3 mi

Mall

Plaza El Dorado

2.4 mi

Casinos

Jackpot

2.4 mi

Pata de Perro Travel

2.5 mi

Museums

Casa Museo Agustin Lara

2.8 mi

Boulevard Manuel Avila Camacho # 2869

Arenia Casino Boca Del Rio

2.7 mi

Playa Costa-Verde

2.9 mi

Av Las Americas 3495 Col. Ylang Ylang

Las Americas Centro Comercial

2.9 mi

Miguel Aleman Esq. Simón Bolívar

Herpetario Patrulla Animal

3.0 mi

Boulevard Manuel Avila Camacho S/N P laza Acuario local No. 1

Wax Museum of Veracruz

4.2 mi

Museums

Ripley

4.2 mi

Nearby

Mall

Playa Mocambo Free

1500 ft

Restaurants

Villa Rica Mocambo

400 ft

Av Mocambo 527

Restaurante Bar Gandara

800 ft

Calle Calzada Mocambo 12

Fogon Do Brasil

800 ft

Interior De Plaza Mocambo

La Intimidad

3300 ft

Viveros La Playa

Reviews and Ratings

Reviews from guests about their experience.

68%

loved their spa retreat and can’t wait to return.

6.8/10

Nice

Rooms

7.0

Location

6.0

Service

6.8

Dining

5.0

Kevin

United States of America, February 2025

6.8/10

I had a decent experience at this hotel which offered contemporary design and direct beach access. The pool area was nice, and the convenience store nearby was a bonus. However, I faced issues with my room assignment and found the rooms could use a bit more attention in terms of cleanliness. The location was a bit far from downtown, which added to transportation costs, and I think the price for what you get is a bit steep compared to other options.

Rooms

7.0

The rooms were comfortable and clean, but definitely could use a good dusting and a refresh in terms of furniture and decor.

Service

6.0

The staff was nice, though I had to push a bit to get the correct room for my anniversary. Overall, they were helpful during our stay.

Location

6.0

The hotel is located right on the beach, but it's a 15-minute taxi ride to downtown Veracruz, which can be annoying.

Dining

Facilities

8.0

The pool area was beautiful and well-maintained, providing a nice spot to relax.

John

United States of America, January 2025

7.0/10

I enjoyed my stay at this hotel, which boasts a lovely pool area and direct access to a beach. The rooms were comfortable and clean, though they could use some updates and dusting. The manager was helpful in resolving our room situation during our anniversary stay, but the location was a bit far from downtown Veracruz, leading to some pricey taxi rides. Overall, it offers decent amenities, but the value for money could be better with more competitive pricing for the area.

Rooms

7.0

The rooms were comfortable and clean, but they had a dusty feel and could really use a good deep cleaning and some updates.

Service

7.0

The manager was friendly and helped us with our room situation, which was appreciated, but the initial mix-up was a bit frustrating.

Location

6.0

The hotel is in a decent location right on the beach, but it's a bit of a trek to downtown Veracruz, which can be annoying.

Dining

Facilities

8.0

The hotel features a nice pool area surrounded by greenery, along with direct access to the beach, making it enjoyable overall.

United States of America, December 2024

7.0/10

The hotel has a stylish design with spacious rooms and great access to the beach, making it a nice choice for a getaway. The pool area is lovely with plenty of greenery. However, my experience was marred by some miscommunication at check-in and dusty rooms that could use more regular cleaning. Also, the location is a bit far from downtown attractions, which might be a hassle for some.

Rooms

7.0

The rooms were comfortable, but they had a dusty feel and could use more frequent cleaning. The walls were quite bare, which made it feel less inviting. The terrace offered a nice view of the pool and the sea.

Service

7.0

Service was decent overall. The manager who checked us in was friendly but had limited English skills. However, there was a bit of confusion regarding our room type, which took some time to resolve.

Location

6.0

While the hotel is conveniently located right by the beach, it is about a 15-minute taxi ride from downtown Veracruz, which could become a bit cumbersome.

Dining

Facilities

8.0

The pool area was enjoyable and well-kept, providing a relaxing atmosphere surrounded by greenery.

Amy

United States of America, November 2024

7.0/10

I had a pleasant stay overall at this hotel, which features a nice pool and a charming garden area. The beach was decent, although not extraordinary. The rooms were comfortable and clean, but I did notice some dust that could use regular cleaning. While the location is somewhat removed from downtown Veracruz, I appreciated the large convenience store nearby and the fantastic restaurant just a short walk away. For my anniversary, I faced some challenges with my room arrangement, but the manager handled it in the end. Overall, the hotel is decent, yet pricey for what it offers.

Rooms

7.0

The rooms were comfortable and clean but had some dust that needed attention. They could use an update in decor and furnishings.

Service

7.0

The service was generally nice, but I had a mix-up at check-in regarding my room type. The manager eventually resolved the issue, but there were moments of miscommunication.

Location

6.0

The location was good, being right at the beach, but it was a bit far from downtown Veracruz, requiring a 15-minute taxi ride.

Dining

Facilities

8.0

The pool area was a great feature, with plenty of greenery around it, which enhanced the relaxing vibe.

Jimmy

United States of America, September 2024

7.0/10

We enjoyed our stay at this hotel, particularly the spacious rooms and nice pool area surrounded by greenery. The direct beach access is a definite plus, making it convenient to spend time by the sea. However, there were some frustrations with the initial room assignment and the dusty conditions in our room. Additionally, while the location offered a peaceful retreat, it was a bit far from downtown Veracruz, making transportation a bit of a hassle at times.

Rooms

7.0

The rooms are spacious and offer a beautiful view of the sea and pool area, but they could definitely use a good dusting.

Service

7.0

Service was mostly nice, but communication was a bit of a challenge since the staff had limited English proficiency.

Location

6.0

The hotel is situated right on the beach, but it's about a 15-minute taxi ride to downtown Veracruz, which can be a bit inconvenient.

Dining

Facilities

8.0